What if the product arrives damaged?
If you need help with a damaged item please contact our Customer Service Team via email at support@hudsoncanal.com.
Where do you ship?
We currently ship only to the continental United States.
Unfortunately we are unable to ship orders internationally, to Alaska, and Hawaii. Please check back with us as we are working on making this a possibility soon!
What if I have an issue during assembly?
For additional help assembling a product, or for any other customer support issue, please contact us at support@hudsoncanal.com.
What is your return policy?
Please refer to our Return Policy.
How long does it take to ship?
Your order should ship within 2 business days unless a specific ship date is provided on the product page. If you do not receive a tracking notification email within 2 business days, please reach out to us at support@hudsoncanal.com.
Can I get rush shipping?
We do not offer overnight or rush shipping at this time.
My tracking number isn't working? What do I do?
Please allow 24 hours for your tracking number to show movement after it has been sent to you. During high shipping seasons, it may take up to 3 business days for your tracking number to be updated by the carrier.
My box was missing the assembly guide - what do I do?
Please reach out to Customer Service Team via email at support@hudsoncanal.com so we can send one to you right away!
Can you hold a package for later delivery?
Our warehouse team is very quick at processing orders. For that reason we are unable to honor specific ship dates nor can we hold a package for later delivery. You may be able to work with the carrier directly in order to place a vacation hold on the package.
Can I stack discounts?
Only one discount is allowed per transaction.
Can I price match an item?
We do not offer price matching.
What are your service hours?
Monday-Friday 9am-5pm EST
Closed Saturday & Sunday