Privacy

HUDSON&CANAL PRIVACY POLICY / NOTICE AT COLLECTION

At Hudson&Canal, we prioritize our customers' privacy. This Privacy Policy (“Privacy Policy”) outlines the data collection and processing activities of Hudson&Canal Corp ("Hudson&Canal"). This page serves as a Notice at Collection (where required by law) and includes details on the types of personally identifiable data (as defined by applicable law) (hereinafter “PII”) we collect, its uses, sharing practices, and more. By using this website, you consent (where permitted by law) to the practices described in this Privacy Policy and our Terms & Conditions, which are incorporated by reference.

DATA COLLECTION

To fulfill customer orders and operate our business, including customer or warranty services, Hudson&Canal or its third-party partners (collectively "Third Party Providers") must collect some PII related to an order. This may include your full name, shipping address, contact information (e.g., phone number), and purchase details. We or our Third Party Providers may also collect your email, payment information, and billing address. Additionally, any information you provide (e.g., name, email) for order communications, marketing updates, or feedback may be collected. When you create an account or participate in promotions, you may provide additional information such as email, physical address, phone number, birthdate, and account credentials.

Hudson&Canal or its Third Party Providers may also collect information like your IP address, browser type, operating system details, internet browsing data (e.g., referring websites, ads, search terms), website engagement, transaction history, and general location. This data helps us understand and improve our website and services. For additional information, you may see the “Cookies and Other Technologies” section below. We may also receive information from Third Party Providers to enhance our products and marketing efforts.

Hudson&Canal does not target or monitor individuals in the European Union, European Economic Area, or United Kingdom.

DATA USE

We use PII to provide and enhance our services. This includes:

  • Processing customer transactions
  • Communicating about products and services
  • Managing customer accounts
  • Marketing products and services, including personalized advertising
  • Administering customer programs and activities
  • Understanding customer preferences and trends
  • Improving customer service and website functionality
  • Complying with legal requirements and industry standards
  • Other disclosed purposes at the time of information collection

Some uses are managed by Third Party Providers and may be subject to their policies. This is addressed further below, including in the “Data Sharing” and “Third Party Links” sections. Hudson&Canal is not responsible for PII collected by third parties from non-Hudson&Canal sites or services.

For more on how cookies and similar technologies use data, see the "Cookies and Other Technologies" section below.

If you have an account, some collected information may be linked to it for analytics, service improvement, and personalized experiences.

We retain PII only as long as necessary for its collected purposes, including purchases, customer services, warranty services, and internal functions.

DATA SHARING

We share PII with Third Party Providers as needed for the uses specified above. For example, we may share your PII with a shipping service to deliver your order. Other reasons for sharing include:

  • Improving business functions (e.g., website security, payment processing, customer services)
  • Assisting with communications, reviews, feedback, and marketing
  • Protecting rights, safety, and complying with laws
  • With your prior consent
  • In case of mergers, acquisitions, or asset sales
  • As required by law

Some sharing may involve cookies or related technologies, detailed below. Hudson&Canal does not sell PII for monetary gain but may share it in ways that allow opt-out options. See the "Opt-Out" section for more.

COOKIES AND OTHER TECHNOLOGIES

When you visit our website or open communications, Hudson&Canal may use cookies and similar technologies (e.g., pixels, beacons, tags) (hereinafter collectively “cookies”) to serve you. Third Party Providers may also use cookies to collect information. By using this website, you consent to these practices where allowed by law.

Cookies may:

  • Ensure website operation, functionality, compliance, and security
  • Facilitate business functions (e.g., data management, analytics)
  • Improve website performance and security
  • Obtain product reviews and communicate with you
  • Facilitate advertising and measure its effectiveness
  • Track and save your preferences and purchase history
  • Understand website visits and interactions
  • Distinguish between website visitors

You may opt out of some cookies as discussed in the "Opt-Out" section.

Hudson&Canal's website is hosted by Shopify, which may use its own cookies. Hudson&Canal is not responsible for these cookies, but you can view them at Shopify's cookie policy. Shopify may also use automated decision-making for risk and fraud screening.

Hudson&Canal is not responsible for PII collected by third-party cookies from non-Hudson&Canal sites.

OPT OUT

Hudson&Canal does not sell PII for money. However, applicable law(s) may define the “sale” of PII more broadly than as an exchange for money.

DO NOT TRACK

Some browsers have a "Do Not Track" feature that signals websites not to track your online activity. Our website recognizes Global Privacy Control signals where required by law.

SENSITIVE PII

“Sensitive” PII may include account log-ins, health data, precise geolocation, or identification (e.g., driver's license, social security number). Hudson&Canal or its Third Party Providers may collect sensitive PII with your permission for requested services. We do not use sensitive PII for other purposes or to infer characteristics about you.

DATA SECURITY

Hudson&Canal receives PII through secure transfers, often via electronic data interface (EDI) from Partners. This ensures safe data transfers and reduces unauthorized access risks. When EDI is not used, strict IT policies ensure only authorized users process PII. PII is encrypted at rest and during transmission using HTTPS. Security measures like firewalls, limited access, and SSL encryption protect PII.

Only selected Hudson&Canal staff can access raw PII. Offsite backups are encrypted, and production systems are monitored 24/7. Unauthorized access to PII is addressed promptly, with regulatory bodies and affected parties notified as required by law.

THIRD PARTY LINKS

Our website may link to third-party sites with their own privacy policies. Hudson&Canal is not responsible for these sites. We encourage you to read their policies. For example, third-party payment options (e.g., PayPal) have their own privacy practices.

Your browser may have cookies from third-party sites, including social media platforms. Hudson&Canal is not responsible for PII collected by these cookies.

COPPA AND CHILDREN’S PRIVACY

The Children’s Online Protection and Privacy Act (COPPA) regulates PII collection from children under 13 for marketing. Hudson&Canal primarily receives PII through Partner orders, so Partner COPPA policies apply.

Our services are not intended for minors. If PII is collected from minors without consent, we will delete it or obtain necessary consent. Minors must seek parent or guardian permission to use this website.

YOUR RIGHTS

Depending on your location, you have rights regarding PII, including:

  • Knowing what PII is collected
  • Accessing collected PII
  • Deleting PII (with exceptions)
  • Correcting inaccurate PII
  • Data portability
  • Restricting PII use, including sensitive PII
  • Opting out of PII sale or sharing

You may also opt out of certain processing, including automated decision-making and profiling, and have the right to non-discrimination. Hudson&Canal will not discriminate based on your data privacy rights.

To exercise your rights or learn more, contact our data privacy team at support@hudsoncanal.com with "PRIVACY" in the subject line, call 1-561-229-0066, or write to us.

Hudson&Canal  ATTN: Data Privacy Team 1615 S Congress Ave, Ste 103, Delray Beach, FL 33445

Upon receiving a data privacy rights request, and depending on which right(s) you wish to exercise, we may ask that you provide sufficient verifying information. This may be done, for example, by asking you to confirm information that you have already provided to us. If your request is denied or if you feel that your PII has not been handled appropriately according to applicable law(s), you may be able to appeal that decision. To do so, please include “APPEAL” in the subject or attention line of your email and/or written communication. For more information, contact us as set out above.

CHANGES TO THIS PRIVACY POLICY

This Privacy Policy is effective as of November 15, 2024. Any material changes to this Privacy Policy will be communicated directly to all users as needed through the communications channel designated for each user as stored within the existing infrastructure within which Hudson&Canal operates.